Privacy Policy

At Lyraa Beauty And Wellness Enterprises, we respect your privacy and are committed to handling your personal information responsibly.

This Privacy Policy explains how we collect, use, disclose, and protect information when you visit or purchase from lyyraa.com.

1. Information We Collect

Depending on how you use our website, we may collect information such as:

Information You Provide

  • Name
  • Email address
  • Mobile/telephone number
  • Billing address
  • Shipping address
  • Order details
  • Information provided when contacting customer support
  • Information submitted through forms or other website interactions

Transaction Information

When you place an order, information relating to your purchase may be collected, including products purchased, order value, transaction status, shipping information, and related details.

Payment transactions may be processed by third-party payment providers. We generally do not receive or store your complete payment-card credentials when payment information is processed directly by those providers.

Automatically Collected Information

When you browse our website, certain technical information may be collected automatically, such as:

  • IP address
  • Browser type
  • Device type
  • Operating system
  • Pages visited
  • Referring website
  • Approximate usage information
  • Website interaction data

2. How We Use Your Information

We may use collected information to:

  • Process and fulfil orders;
  • Deliver products;
  • Provide customer support;
  • Communicate with you regarding orders;
  • Process payments through payment providers;
  • Manage returns, refunds, and replacements;
  • Improve our website, products, and services;
  • Prevent fraud, abuse, and unauthorized activity;
  • Maintain website security;
  • Send marketing communications where permitted and where applicable consent or another lawful basis exists;
  • Comply with applicable legal and regulatory requirements.

3. Cookies and Similar Technologies

Our website may use cookies and similar technologies to:

  • Keep the website functioning properly;
  • Remember preferences;
  • Understand website usage;
  • Improve website performance;
  • Support analytics;
  • Support relevant marketing and advertising activities where applicable.

You may be able to control cookies through your browser settings. Disabling certain cookies may affect some website functionality.

4. Marketing Communications

Where permitted by applicable law, we may use your contact information to send promotional communications about LYYRAA products, offers, launches, or updates.

You may unsubscribe from marketing communications by using the unsubscribe option included in the communication or by contacting us.

Transactional communications, such as order confirmations, shipping updates, payment notifications, and customer-service messages, may still be sent where necessary to fulfil your order or provide requested services.

5. Sharing of Information

We may share relevant information with trusted service providers where reasonably necessary to operate our business.

These may include:

  • Payment processors;
  • Shipping and logistics providers;
  • Website and hosting providers;
  • Shopify and related e-commerce service providers;
  • Customer-support providers;
  • Analytics and marketing service providers;
  • Fraud-prevention and security providers;
  • Professional advisers;
  • Government authorities or law-enforcement agencies where required by applicable law.

We do not intend to sell your personal information as a standalone commercial product.

6. Shopify and Third-Party Services

Our online store is powered by third-party e-commerce infrastructure and may use third-party applications and services.

These providers may process certain information according to their own privacy policies and contractual obligations.

Third-party payment providers may separately process payment information according to their own security and privacy practices.

7. Data Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of transmission or electronic storage can be guaranteed to be completely secure.

8. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including order fulfilment, customer support, accounting, tax, legal, fraud-prevention, dispute-resolution, and other legitimate business requirements.

Where information is no longer required, it may be deleted, anonymized, or securely disposed of, subject to applicable legal requirements.

9. Your Choices and Rights

Depending on applicable law, you may have rights relating to your personal information, including rights to:

  • Request access to certain personal information;
  • Request correction of inaccurate information;
  • Request deletion where legally applicable;
  • Withdraw consent where processing is based on consent;
  • Object to or restrict certain processing where applicable;
  • Opt out of marketing communications.

To exercise an applicable right, please contact us using the details below.

We may need to verify your identity before processing certain requests.

10. Children's Privacy

Our website is not intended to knowingly collect personal information from children without appropriate authorization.

If you believe that a child has provided personal information to us without appropriate consent, please contact us so that we can review and take appropriate action.

11. External Links

Our website may contain links to third-party websites, applications, or services.

We are not responsible for the privacy practices or content of third-party websites. We recommend reviewing the privacy policy of any third-party service you visit.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, technology, services, or applicable legal requirements.

The updated version will be published on this page with the revised date.

13. Contact Us

For privacy-related questions, requests, or concerns, please contact:

Lyraa Beauty And Wellness Enterprises
Email: customercare@lyyraa.com
Phone: +91 99955 35306
Address: Building No./Flat No. 12, ABAD ORCHARD COUNTY, Makaliyam Kavaraparambu Road, Near Dr Thaju Malayil Thomas Clinic, Irumpanam, Thiruvankulam, Ernakulam, Kerala – 682309

14. Grievance / Customer Support

For any complaint or concern regarding your personal information or our services, please contact:

Grievance / Customer Support Contact:
Name: Lyraa Beauty And Wellness Enterprises
Email: customercare@lyyraa.com
Phone: +91 99955 35306
Address: Building No./Flat No. 12, ABAD ORCHARD COUNTY, Makaliyam Kavaraparambu Road, Near Dr Thaju Malayil Thomas Clinic, Irumpanam, Thiruvankulam, Ernakulam, Kerala – 682309

We will review and respond to complaints in accordance with applicable law.