Shipping And Returns Policy
1. Shipping Policy
Shipping Coverage
LYYRAA Derma Science currently delivers to serviceable pin codes across India. Cash on Delivery availability may vary depending on the delivery location.
Order Processing
Orders are usually processed and dispatched within 1–2 business days after confirmation. Sundays and public holidays are not considered business days.
Once an order has been dispatched, it cannot be cancelled or modified.
Estimated Delivery Time
Orders are generally delivered within 3–7 business days after dispatch. Delivery to remote locations may take up to 7–10 business days.
Delivery timelines are estimates and may vary depending on the location, courier availability, weather conditions, public holidays or other circumstances beyond our reasonable control.
Shipping Charges
Any applicable shipping or Cash on Delivery charges will be clearly displayed at checkout before payment.
Order Tracking
Once your order is dispatched, tracking details will be shared through SMS, WhatsApp or email. Tracking information may take up to 24 hours to become active.
Incorrect Address or Contact Details
Customers are responsible for providing a complete delivery address, correct pin code and active phone number.
Address changes can be requested only before dispatch. LYYRAA Derma Science will not be responsible for delays or failed deliveries caused by incorrect or incomplete customer information.
Failed Delivery and RTO Orders
Courier partners may attempt delivery more than once. Please keep your phone available when the order is out for delivery.
If an order is returned to us because of an incorrect address, customer unavailability or refusal to accept the parcel, an additional shipping charge may apply for reshipment.
For prepaid orders returned for these reasons, original shipping and Return-to-Origin charges may be deducted from any approved refund, except where the return occurred due to an error by LYYRAA or the courier partner.
Repeated refusal of Cash on Delivery orders may result in Cash on Delivery being unavailable for future orders.
Delayed, Lost or Marked-Delivered Orders
If your tracking has not been updated for an unusual period, or if the parcel is marked as delivered but has not been received, please contact us within 48 hours. We will raise an investigation with the courier partner and assist you with an appropriate resolution.
Damaged or Tampered Parcels
If the parcel appears visibly damaged or tampered with, please refuse delivery whenever possible. If the issue is noticed after accepting the parcel, contact us within 48 hours with your order number and clear photographs or an unboxing video.
Eligible replacements and refunds will be handled according to our Return and Refund Policy.
Contact Us
Email: customercare@lyyraa.com
WhatsApp: +91 99955 35306
2. Cancellation, Return, Replacement & Refund Policy
At LYYRAA Derma Science, customer safety and satisfaction are important to us.
Order Cancellation
Orders may be cancelled only before they are dispatched. Once an order has been shipped, it cannot be cancelled.
Returns and Exchanges
Due to hygiene and safety reasons, skincare and personal-care products cannot be returned or exchanged once delivered, opened, used, or if the seal has been broken.
However, you may request a replacement or refund if:
* The product received is damaged, leaking, defective, expired, or tampered with.
* You received the wrong product or an item is missing.
* The product is materially different from its description on our website.
* The order is delivered beyond the promised delivery period, subject to applicable law.
Reporting an Issue
Please contact us within 48 hours of delivery with:
* Your order number
* Clear photographs of the product and outer packaging
* A photograph showing the batch number and expiry date
* An unboxing video, if available
Please retain the product and all original packaging until the issue has been resolved.
Products Not Eligible for Return or Refund
Returns or refunds will not be provided for:
* Change of mind after placing or receiving the order
* Dislike of the fragrance, texture, colour, or packaging
* Results not matching individual expectations
* Individual skin sensitivity or allergy, unless an investigation indicates a product defect or safety issue
* Products damaged due to incorrect storage, misuse, or failure to follow the directions
* Products purchased from an unauthorised seller
We recommend checking the complete ingredient list and performing a patch test before use. Please discontinue use and seek medical advice if irritation occurs.
Replacement and Refund
After verification, we will provide a free replacement. If a replacement is unavailable, a refund will be initiated to the original payment method.
For Cash on Delivery orders, verified refunds will be processed through bank transfer or UPI. Refunds are generally initiated within 5–7 business days after approval. Your bank may require additional time to reflect the amount.
No return-shipping charges will apply to valid claims involving damaged, defective, expired, incorrect, or misdescribed products.
Marketplace Purchases
Products purchased through Amazon or another marketplace will be governed by that platform’s applicable return and refund process.
Contact Us
Email: customercare@lyyraa.com
WhatsApp: +91 99955 35306
Nothing in this policy limits any rights available to customers under applicable consumer-protection laws
